Debt Collection Agency Solutions GlasgowFounded in 2006, Group is a UK-based credit control, recoveries management, and business process outsourcing company operating in the B2C markets together in Glasgow and also Stratford-upon-Avon. Its focus is on recognizing its customers' requirements and providing innovative solutions that help construct triumph both for them and to their clients.
Currently employs over 220 FTE with a capability to expand to 330 FTE across all its extensive sites in Glasgow and Stratford upon Avon to accommodate additional capacity.
Widely regarded as a leader in regards to creation and the use of new technology has established itself as a market leader when maintaining its independence from bigger less agile competitors. Since the businesses launching back into 2008 and its team have won a number of high profile business awards includingthe best utilization of technologies for its self service client portal WeWantToSayYes.co.uk and again in 2016 because of its voice recognition dialler platform, in addition to being known for innovative use of technologies is thus far the sole DCA to have won both very best consumer and best commercial DCA.
Broad sector appeal, works with a variety of customers from a number of different sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we can work seamlessly throughout these sectors because of our advanced on grooming procedures that are intended to facilitate a comprehensive understanding of our clients business before commencing work together.
When you operate without a taken for granted, we all have the time to get to know you and your customers, the approach we invent for you is specific to your business requirements and evolves together with our venture.
Customer support, has consistently worked with the belief that regardless of the current situation a customer finds themselves dealing review with, which they may be and will always stay a valued client of our customers, this ethos implies that functions with its customers across a range of debt forms and age. As well as working with clients on overdue arrears and elderly debt balances also works with a number of customers at very early phase arrears, often in a white tag capacity carrying and representing the brand name of a number of the UK's biggest titles.
Investing in our customers, we're a professional services business working to a very higher set of standards that are regulated by the Financial Conduct Authority, also as member of the highly recognized Credit Services Association we are dedicated to ensuring that all of our people work into the very highest of standards. Development and training play an integral role in the lives of all employees at all levels, Coaching doesn't end once induction is finished but is ever present during the working environment.
Quality assurance plays a key function in all we do at; QA touches all parts of our organization and is coated AG - Debt Collection & Debt Collection Scams with our line of defence and backed up via our very own internal audit team and different compliance functions.
Groups senior management team is composed of some of the very experienced and well regarded professionals in the industry, with more than a 150 years combined experience in the realm of financials.